TERMS AND CONDITIONS FOR E-COMMERCE SITE, CREATIVE WHOLESALE DISTRIBUTORS.
Terms of Sale:
We accept orders online via a Secure Server.
We accept: Visa, MasterCard, American Express, Discover, and PayPal.
Shipping:
Orders are normally shipped within 24 hours of receipt by United Parcel Service, Monday – Friday. Orders received on weekends and Holidays are shipped the next business day. You can select Ground, Next Day Air, Second Day Air or Three Day Select at checkout.
Shipping Addresses: Customer is responsible for providing correct shipping addresses, including Suite numbers, room numbers and correct zip codes. Inaccurate shipping information will result in address correction fees by UPS. Address correction fees range from $5.00 to $20.00 per package. These fees will be automatically charged to the Customer's Credit Card.
Shipping times
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| Business days in transit from: STOCKBRIDGE, GA 30281 |
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Shipping ORM-D Products:
All products that are labeled ORM-D, Consumer Commodity, are considered Hazardous Materials when shipped by Air. In addition to the regular Air shipping charges applied by the website, an additional $30.00 HAZMAT Shipping fee is charged by United Parcel Service for each package. This additional fee will be added to your total online order.
All orders shipped to Hawaii, Alaska or Puerto Rico, containing ORM-D Products will be charged the Hazardous Shipping Fee.
Damaged Merchandise:
In the event you receive damaged or broken merchandise, please call 1-800-347-0930, or email us at sales@creative-wholesale.com. Keep all boxes and packing materials for inspection by United Parcel Service. We will notify on how to dispose of the merchandise. You must notify us immediately within 10 days if you receive damaged or broken merchandise.
Closeout Merchandise:
All closeout merchandise is sold AS-IS. No refunds or exchanges allowed.
Returns:
Requests for the return of merchandise must be made within 10 days of receipt of goods.
Call our office at 1-800-347-0930 for a return authorization number. Shipments returned without a return authorization number will be refused. Approved returns may be subject to a 20% restocking fee. Shipment discrepancies must be reported within 10 days of receipt of goods. Merchandise must be in good condition when returned. No credit will be given for merchandise that is not in a condition to be resold.
How to Return Items:
To return merchandise, include a copy of your invoice with the merchandise, and indicate on the invoice the reason for return. Make sure that you include the return authorization number on both the invoice and on the outside of the box. Ship the package to the following address:
Creative Wholesale
Attn: Returns RA #___________
165 Andrew Drive, Suite 200
Stockbridge, GA 30281.
International Shipments:
The shipping charges shown on this site do not include brokers fees, taxes, duties or other charges added by United Parcel Service, Governments, brokers, or other intities involved with the import or export of merchandise.